We are required by law to collect certain personal information and are legally obligated to deny you the service if such information is not availed.Īpart from the legal obligation mentioned above, we also need to collect your Personal Information for quality service delivery. Personal Information” means personal identifiable information as prescribed in the Data Protection Act which includes but is not limited to name, address, phone number, identification number, location data. Payment Services which includes M-Pesa Merchant services, M-PESA Agency services, KYC verifications, agent locations, pay bill numbers, set limits and notifications, reversal requests and a link to Safaricom online shop.Ĭustomer Care information and services which includes information on raising and tracking tcikets, call centre contract, E-Gain chat, web self-care, feedback link, retail shop and care desk locations via map and text.Social Network Support which includes a link to all Safaricom Call Centre social media platforms and other available alternative channels.Safaricom Products and Services which includes information on Safaricom promotions, products and tariffs.Value Added Services (VAS), PUK, tariff, Know Your Customer (KYC) details, back up services, usage calculator, Frequently Asked Questions (FAQs) and Safaricom Cloud access.Operator Management: User access and roles management.Requests - New Till Applications, Profile change requests.Account Services – Checking balances, Reversals and Statement requests including, viewing transactions activity on the application.Transactional - Making payments to other businesses, Withdrawing Funds, Making Payments & Checking Balances.The App offers services Account Information Summary which includes:.The new PIN together with the till operator identification will be your unique identifier for accessing the APP.ĭO NOT SHARE YOUR PIN or TILL OPERATOR IDENTIFICATION WITH ANY PERSON. Once you receive your start key PIN, you will be prompted to create a new four-digit PIN.A start key PIN will be sent to you via text message (SMS). Once you have installed the App, launch the App by entering your M-PESA Business till operator identification and clicking the Generate Personal Identification Number (PIN) option.Data charges will apply for installation of the App. Install the App on your handset or tablet.Download the App, by going to Google PlayStore or Safaricom Appstore and searching for ‘M-PESA Business App’.Buy or be a user of an android or Apple iOS enabled handset or tablet.The App will be available for use from 31st January 2020.The App is available for Safaricom PrePay and Postpay subscribers who utilize android and Apple iOSdevices.The M-PESA Business Mobile application is an application that enables Safaricom Lipa na M-PESA Merchants and Agents to easily and conveniently access and operate M-PESA Business services offered by Safaricom in one centralized location.The following terms and conditions apply to the use of the M-PESA Business Mobile Application (“the App”) and by using the App you will be deemed to have read, understood and accepted these Terms and Conditions.
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